Shipping Policy

At M1Labs, we are committed to providing accurate, secure, and timely delivery of all research products. This Shipping Policy explains our shipping procedures and expectations.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the following business day. Processing times may vary depending on product availability or order volume.

Shipping Methods

Standard and expedited shipping options are available where applicable. Available carriers, shipping methods, and estimated delivery times are displayed during checkout and may vary based on destination.

Shipping Destinations

We ship to approved domestic and international locations where laboratory research materials are permitted. Customers are responsible for ensuring compliance with all local laws, regulations, and import requirements related to research products.

Shipping Rates

Shipping charges are calculated at checkout based on package weight, order size, shipping method, and destination. Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Order Tracking

Once an order has shipped, a confirmation email containing tracking details will be sent. Please allow up to 24 hours for tracking information to become active after shipment.

Delays and Delivery Issues

While we aim to meet estimated delivery timeframes, M1Labs is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other factors beyond our control.

Incorrect or Incomplete Address Information

Customers must provide accurate and complete shipping details. M1Labs is not liable for delivery delays, failed deliveries, or lost shipments resulting from incorrect or incomplete address information.

Damaged or Lost Shipments

If an order arrives damaged or is lost during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate and provide assistance where appropriate.

Policy Updates

M1Labs reserves the right to revise or update this Shipping Policy at any time. Any changes will be posted on this page.